Cashier Clerk/Floater
Dept.
: Billing
Reports To: Billing Manager
Classification:Non-Exempt, Bargaining Unit
Shift: Full Time, Mon-Fri Wage: Per CBA
Job Summary:
This position is accountable for processing Utility payments as well as a variety of clerical and administrative duties for the Billing department; also, does related work as required.
This position is under the supervision of the Billing Manager, Assistant to the Billing Manager, or designee who may, from time-to-time, review said work, methods of results, and give general instructions on assignments.
Job Duties & Responsibilities:
Must be able to perform all duties and responsibilities of the Cashier Clerk
Be familiar with all phases of the city government and the duties of each clerk/secretary position within the public services departments in the City
Do large volumes of work on a wide variety of subjects
Handles the general duties that each clerk performs under their description for the Billing Office
This classification will be cross trained and required to perform all departmental duties
Any other work given within reason from the administration of the department
Knowledge, skills, and abilities:
Ability to handle and balance payments with accuracy
Ability to multi-task
Computer proficiency
Thorough knowledge of the Billing policies
Ability to operate multiple computer programs and equipment within the Billing office
Be familiar with Microsoft Office
Ability to maintain composure while dealing with difficult customers and/or sensitive situations but still adhere to City policies and procedures
Dependable
Ability to make decisions in accordance with the laws, ordinances, regulations, and department policies and procedures
Maintain confidentiality of all information obtained
Ability to maintain an effective working relationship with other employees and the general public
Requirements and Qualifications:
High School diploma (GED equivalent) required
Strong attention to detail
Extensive experience in secretarial/clerk position with progressive responsibility
Essential Functions:
Able to remain in a stationary sitting position for the majority of the shift
Able to consistently operate a computer and other office equipment, such as calculator, copy machine, printer etc.
and answer phones
Ability to follow written and oral instructions
Able to communicate via phone, radio and in person and exchange accurate information in such situations
Able to lift 10-15 pounds
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