Inside Sales Representative

About Us: Do you want to work for a stable, growing organization that reaches back more than 130 years? Our steel tube and pipe products have helped build landmarks and buildings in North America; Come build your career at Zekelman Industries! Job Description: Wheatland Tube, a division of Zekelman Industries, Inc, seeks an Inside Sales Representative based at our location in Wheatland, PA.
Reporting to the Inside Sales Supervisor, the Inside Sales Representative is the primary point of contact for our customers, focusing on providing the highest degree of customer service while exceeding sales goals and meeting organizational objectives.
Responsibilities: A complete understanding of Wheatland’s capabilities and product offerings, with the ability to promote new sales initiatives.
Develop and manage superior customer relationships through open and interactive communication.
Daily review of customer backlog, proactively solving potential customer service issues.
Prepare and process quotes, enter orders, and coordinate shipments.
Build and maintain effective and professional interdepartmental relationships – team approach to customer service.
Work with the outside sales team on gathering and triagulating market intelligence.
Identify opportunities for improving the customer experience and capable of carrying out action items and potential solutions.
Analyze Wheatland’s pricing & market strategy and drive action to achieve objectives.
Participate & contribute on regular conference calls – both internal and external.
Coordinate a response on quality claims.
Assist management with special projects as required.
Provide back-up for other inside sales representatives.
Project professionalism in representing the organization, internally and externally.
Regular and predictable, full-time, onsite attendance during scheduled hours.
Qualifications: Excellent customer service and communication skills - verbal and written.
Curiosity to constantly learn more about the business.
Driven, articulate, energetic, personable, accountable, and a team player.
Superior analytical and problem-solving skills.
Ability to make sound decisions and prioritize multiple tasks amid dynamic timelines.
Excellent mathematical aptitude and organizational skills.
Thorough knowledge of Microsoft Office including Excel, Word, and Outlook.
Prior sales experience in manufacturing or industrial sales is preferred.
Experience in SAP is a plus.
Lead and promote healthy and safe work practices as required by regulatory agencies and company policy Job Footer (US) : Zekelman Industries offers competitive compensation and excellent benefits, including low-cost, high-quality medical and dental benefits.
In addition, we have an amazing tuition assistance program, a bonus plan, a 401(k) plan with a generous company match, immediate vesting, and much more.
M/F/D/V We are Zekelman Industries.
We manufacture superior quality tubular and related products, and provide outstanding service for our valued customers.
We seek to continuously advance the skills and opportunities of our employees, utilizing the latest technology and management tools available to consistently increase profitability and the enterprise value of Zekelman Industries and of our customers.