The Account Manager’s primary responsibility is to manage clients and their business IT needs.
As a part of this management, you will be responsible for being the business point of contact for the client.
Account Managers will ensure company policy and procedures are followed and maintained.
This position requires a high level of independence, business acumen, strong client service and skills.
Organizational ability is important to keep track of all tasks.
Accurate and timely monitoring of client work, service calls, and related documentation is desired.
A team player that can work with the internal service department to ensure a high level of client retention is met.
*Account Manager Attributes and Characteristics:*
* Knowledge of our technology stack that is available to the client.
* Ability to effectively communicate with client business owners in a meaningful way.
* Maintain a deep and current understanding of each client's business situation, business needs and IT environment, translating those needs into service and product requirements.
* Remain knowledgeable of market and industry trends and competitors.
* Track all account activity in our Professional Services Automation (PSA) system.
* Collaborate with the appropriate departments to develop and maintain a technology plan that supports client needs.
* Craft an effective client touch and communication plan and implement this plan in our PSA system.
*Job Responsibilities:*
* Client retention and client satisfaction
* Manage our relationship with clients
* Assist with preparation and execution of QBRs (Quarterly Business Reviews)
* General client engagement
* IT infrastructure roadmap
* Service expansion and renewals
* Management of client portal software solution
* Generate quotes for existing client sales
*Knowledge, Skills, and Abilities:*
* Drive to keep up on current and future technologies on a broad level
* Ability to quickly learn new technologies
* Enjoys helping people to the extent that no problem is considered mundane, no matter how simple the solution
* Enjoys sharing information, supporting others, and working on a team to achieve team goals.
* High level of organization, effective communication, and an overall team player.
*Pay:*
* Base + Quarterly bonus based on client retention and satisfaction
* Commission on some product sales
Job Type: Full-time
Pay: $17.
00 - $18.
00 per hour
Expected hours: 40 per week
Benefits:
* Dental insurance
* Employee discount
* Health insurance
* Paid time off
* Retirement plan
* Vision insurance
Schedule:
* 8 hour shift
* Monday to Friday
Supplemental pay types:
* Bonus opportunities
* Commission pay
Travel requirement:
* No travel
Ability to Relocate:
* New Castle, PA 16105: Relocate before starting work (Required)
Work Location: In person
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