Car Wash Manager

Job Description 3960 South LLC in Youngstown, Ohio, is looking for an experienced and committed individual to join our team as a Full-Time Car Wash Manager.
In this role, you will be responsible for managing an exterior express car wash.
Manager will be responsible to manage accounts to maintain strong business relationships and ensure client satisfaction.
You will play a vital role in managing and growing our client base to ensure customer satisfaction.
If you have excellent customer service skills and are committed to providing clients with the best value then this is the role for you.
We know that with your positive attitude, proactive sales skills, and dedication, you will be a perfect fit for this role.
Apply now to join our team and begin a role with excellent career growth and earning potential.
Benefits Hourly Base Salary Based on Experience Paid Time Off (PTO) Flexible Schedule Health Insurance Responsibilities Meet new business production goals and objectives as established.
Develop and maintain maintenance program for equipment.
Process customer membership change requests.
Secure all Trailing Documents from customers.
Handle all incoming calls from customers and follow-up.
Document each customer contact in our system.
Immediately greet all customers, entering the site, in a friendly and helpful manner.
Process payments from customers.
Ask each customer for referrals and explain our referral program.
Treat each customer contact as a cross and up-sell opportunity.
Verify phone numbers, addresses and email addresses with each customer contact and update customer information.
Return all phone messages promptly.
Share training and education knowledge and expertise with team members.
Thoroughly understand and follow all safety, operating procedures and compliance requirements.
Maintain knowledge of new products and services.
Provide exceptional customer service and support.
Be outstanding at relationship building.
Maintains inventory of supplies- places orders weekly.
Cold call, direct email and perform other lead generation activities.
Obtain prospects information such as name, address, vehicle information and enter into quote sheets.
Informs customers of promotions and new or upgraded products using prepared scripts.
Follow up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems.
Maintains phone time or sales quotas as determined by management.
Contact businesses and private individuals by telephone to promote products, services and/or referral programs.
Foster strong relationships with our customers to maintain a high level of customer retention and product loyalty.
Grow sales revenue by utilizing phone, email and potential client lists.
Provide customers with additional information about new products and services.
Responds to all inquiries, cancellation requests, and sales requests within a specified timeframe.
Work independently and as part of a team.
Stay up-to-date on industry market trends and best practices.
Assess and identify the wants and needs of your customer(s) over the phone.
Attend industry events to network and build relationships.
Develop and implement new marketing and sales strategies.
Participate in regular team meetings.
Requirements Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
Possess an upbeat, positive and enthusiastic attitude.
Be a great self-starter with a sense of urgency.
Be a fantastic presenter.
Proficiency to multi-task, follow-thru and follow-up.
Excellent Communication/interpersonal skills.
Confident, self-starter who works well independently.
Must have ability to multi-task.
Prior Car Wash Experience.
Must be highly self-motivated.
Professional phone etiquette.
Career minded vision.
Follow through and exceed current and prospective client expectations.
Great Customer Service Skills.
Problem-Solving Capabilities.
Works well with other employees and is a team player with a positive attitude.
Display leadership competencies, including ability to delegate, engage, and inspire others.
Strong work ethic and leadership skills.
Successful sales background.
Strong communication skills, both oral and written.
Driven and goal-oriented individual.
Ability to tactfully handle stressful and difficult situations.
Previous work experience in sales, marketing, promotions or telemarketing.
Enthusiasm, optimism, and a willingness to see the good in every situation.
Commitment to excellence, willingness to work hard, and willingness to go the extra mile.
Ability to take initiative, be proactive, and think outside the box.
Ability to adapt to change, learn new things quickly, and work in a fast-paced environment.
Ability to lead and motivate others, set a good example, and inspire others.
Ability to identify and solve problems, think critically, and make decisions quickly.