Personal Insurance Account Manager

*Personal* *Insurance* *Account Manager* \* \* _*About Paige & Byrnes Insurance*_ Paige & Byrnes is a P&C agency located in Warren, Ohio.
We are 102 years old and still locally owned and operated.
We have a great culture, energy and enthusiasm for growth.
Paige & Byrnes Insurance conducts annual account reviews with our customers as well as being very active in our community.
We are a young, vibrant agency who is growing and we have an opportunity for a Personal Account Manager.
\* \* *Mission of the Personal Insurance Account Manager*\_\* To serve and grow the book of clients assigned to you by providing extraordinary service, educating the customer, identifying revenue growth opportunities and generating referrals.
Account managers focus on growth within their current book of business while also supporting the producers as well as the team.
An account manager is a first point of contact for our customer and will handle most aspects of the customer service relationship.
\* \* _*Desired Outcomes of this Role*_ * Handle renewals with the producers.
This includes remarketing, account rounding and, where appropriate, presenting renewal pricing.
* Generating additional revenue on the book of business in the form of increased coverage, account rounding, adding policy features and generating referrals for new business.
* Provide outstanding inbound service on claims, billing questions and endorsements.
* Communicate with agency producers and management.
_*Personal Insurance Account Manager Critical Competencies*_ * Efficiency - Able to produce significant output with minimal wasted effort.
* Honesty/Integrity - Does not cut corners unethically.
Earns trust and maintains confidences.
Does what is right, not just what is easy.
* Organized & Planning - Plans, organizes and schedules in a productive manner.
Focuses on key priorities.
* Aggressiveness - Moves quickly and takes a forceful stand without being abrasive.
* Follow-Through - Lives up to verbal and written agreements, regardless of personal costs.
* Intelligence - Learns quickly.
Demonstrates ability to quickly and proficiently understand and absorb new information.
* Persistence - Demonstrates tenacity and willingness to go the distance to get something done.
* Proactivity - Acts without being told what to do.
Brings new ideas to the company.
* Flexibility/Adaptability - Adjusts quickly to changing priorities and conditions.
Copes effectively with complexity and change.
* Calm Under Pressure - Maintains stable performance when under heavy pressure or stress.
* Enthusiasm - Exhibits passion and excitement over work.
Has a can do attitude.
* Work Ethic - Possesses a strong willingness to work hard and sometimes long hours to get the job done.
Has a track record of working hard.
* High standards - Expects personal performance and team performance to be nothing short of the best.
* Openness to Criticism and Ideas - Often solicits feedback and reacts calmly to criticism or negative feedback.
* Listening Skills - Lets others speak and seeks to understand their viewpoints.
* Communication - Speaks and writes clearly and articulately without being overly verbose or talkative.
Maintains this standard in all forms of written communication, including emails.
* Teamwork - Reaches out to peers and cooperates with supervisors to establish an overall collaborative working relationship.
* Persuasion - Able to convince others to pursue a course of action.
If you are looking to work for a local family based business that cares about the community, consider us! Job Type: Full-time Pay: $16.
00 - $22.
00 per hour Benefits: * 401(k) * Health insurance * Life insurance * Paid time off * Professional development assistance * Referral program Schedule: * 8 hour shift Supplemental pay types: * Bonus pay Education: * High school or equivalent (Preferred) Experience: * Service: 1 year (Preferred) Work Location: In person