Location Manager
Location: Diocese of Youngstown Cemeteries
Position Summary
The Location Manager is accountable for managing the day-to-day operations and resources of a Catholic Funeral & Cemetery Services (CFCS) location and is responsible for assuring the staff serves families in a compassionate, and respectful manner, while meeting their needs for cemetery products and services.
Location Managers will demonstrate by example, CFCS’s Core Values–Share the Journey, Serve with Care, and Make It Happen–in all their dealings with families, staff, and internal/external contacts.
The Location Manager, reporting to the Director of Cemeteries and Funerals, will interact with a broad range of people, such as staff, families, clergy, parishioners, community leaders, vendors–to deliver a high-quality, high-value family experience.
Qualifications
Education and Experience
* College degree preferred
* 4-5 years in sales management
* Team development experience
* Proven record of meeting or exceeding revenue goals
* Experience managing medium-to-large sales/customer service teams
* Experience coaching direct reports and motivating teams to achieve results
Knowledge, Skills, and Abilities
* Knowledge of Catholic rituals and traditions
* Understanding the Order of Christian Funerals
* Able to conduct oneself with a “Family First” approach
* Able to prepare, forecast, and analyze budgets/financial reports
* Capable of overseeing multiple functional areas
* Strong interpersonal and communication skills
* Possess excellent written and verbal skills
* Familiar with special event planning and coordination
* Ability to coach and train highly performing individuals and teams
* Proficient in the use of computers, software, and technology
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