Equipment Field Service Manager

*About us* The George J.
Howe Company is a coffee roaster located in West Middlesex since 2023 and Grove City PA since 1927.
We specialize in roasting coffee for foodservice and private label customers.
We also roast coffee under using our founder's original blends and our .
Our goal is to continue to deliver high-quality coffee to meet the diverse needs of our clientele.
We are focused on quality and customer service.
*Job Description:* The George J.
Howe Company is seeking a full-time Equipment Field Service Manager, in this role you will lead our team of technicians in the field and ensure we are operating efficiently serve our customers.
*Responsibilities:* * Perform service and installation on specified coffee brewing and beverage dispensing equipment.
* Manage equipment inventories including quarterly warehouse inventory checks and ordering parts as needed.
* Perform scheduled and unscheduled service activities including emergency service calls, proactive maintenance, site surveys and installations.
* Ensure performance of service activities meet standard operating procedures and are executed in compliance with all published policies and processes.
* Document verification requirements including electronic invoices, customer names and contact information, reported quality issues and other related activities.
* Collaborate with Field Service Manager to resolve customer service inquires and other scheduling inquires as needed.
*Qualifications:* * What we are looking for: Minimum Requirements: * High School Diploma or equivalent * Must live in specific territory of role assigned/posted * Technical field service experience * Basic electrical and plumbing skills/knowledge * Basic computer skills in Microsoft Office (ex.
Outlook, Teams, Excel) * Strong customer service skills * Ability to provide a valid driver’s license and clean driving record * Ability to meet physical requirements of the job including lifting up to 75 pounds and driving on a frequent basis * Ability to travel approximately 25% Additional skills and experience that we think would make someone successful in this role: * Bachelor Degree * Prior experience working in a team environment *Benefits:* * 401(k) with company matching * Dental insurance * Health insurance * Paid time off * Vision insurance Job Type: Full-time Pay: From $25.
00 per hour Expected hours: 40 per week Benefits: * 401(k) * 401(k) matching * Dental insurance * Employee discount * Health insurance * Health savings account * Life insurance * Paid time off * Referral program * Vision insurance Day range: * Monday to Friday Schedule: * 8 hour shift * Monday to Friday Shift: * 8 hour shift Work Location: In person